sobagaming Privacy Policy: How We Handle Your Account Data
At sobagaming, how we collect and use your personal data is straightforward — we gather only what is needed to run your account, process transactions through DANA, OVO, or GoPay, and keep your session secure. This policy covers every part of your relationship with us, from first login to wallet activity, and applies where local law permits access to this platform.
Account Data Protected
Local Payment Transparency
Your Rights, Clearly Stated
Indonesia-Focused Policy
POLICY SCOPE OVERVIEW
What This Privacy Policy Covers and How It Applies
This privacy policy explains how sobagaming collects, stores, and uses information you provide when you create an account, make a deposit via DANA, OVO, GoPay, or ShopeePay, or interact with any part of this platform. We collect information you give us directly — your email address, payment method details, and device identifiers — and data generated automatically when you browse the lobby or access your wallet. We use this data to operate your account, process your transactions, detect unusual activity, and improve how the platform works for you. We do not sell your personal data to third parties. Where we share data with payment processors or identity verification services, those parties are bound by confidentiality agreements and may only use data for the specific purpose we share it. Your data is retained for as long as your account remains active, and for a period after closure as required to meet any applicable legal obligations. Data handling practices may vary based on local law, and access to this platform is available only in eligible regions. If you have questions about how your data is used, you can reach our support team through the contact paths listed on this page.
DANA Transactions
When you deposit or withdraw using DANA, we pass the minimum required data to complete that transaction. We do not store your full wallet credentials. The transaction record visible in your account dashboard shows the amount, date, and status only.
OVO and GoPay Activity
OVO and GoPay payments are processed through their own secure channels. sobagaming receives a confirmation and transaction reference. We log this against your account for your own record and for dispute resolution if needed.
ShopeePay Records
ShopeePay top-ups are recorded in your account transaction history. The data we hold is limited to the amount, timestamp, and payment reference. Your ShopeePay account details are never stored on our servers.
Account Session Data
Each time you log in, we record your device type, session time, and IP region. This helps us flag unusual access patterns and protect your account. You can review recent login activity from your account security settings.
WHAT THIS COVERS
Where This Policy Applies Across Your Account
This policy applies to every interaction you have with sobagaming — from account registration through to lobby browsing and wallet transactions. Some areas, like third-party payment apps and game studio platforms, operate under their own separate policies that we do not control. Understanding what falls inside and outside our scope helps you know exactly who holds which part of your data.
Account Access
All data collected during account creation, login, and session activity is covered by this policy. This includes your registered email, login timestamps, and device identifiers we use to secure your account.
Wallet Transactions
Deposits and withdrawals processed through DANA, OVO, GoPay, or ShopeePay are logged in your account history under this policy. The payment app you use operates under its own terms separately.
Platform Content
Your browsing activity within the lobby — which game categories you open, how long you spend in a section — is collected under this policy to help us improve navigation and surface relevant content.
Third-Party Services
Game content from studios like CQ9, PG Soft, Bigtime Gaming, and Joker is delivered through their platforms. We do not control data those studios may collect within their game environments. Check their policies separately.
YOUR DATA RIGHTS
Actions You Can Take Over Your Personal Data
You have real choices about the data we hold on your account. You can request a summary of what we have stored, ask us to correct anything that is wrong, or raise a question about how a specific piece of data is being used. Start by logging into your account — the profile and security sections show your registered details, recent login activity, and payment method records. If you find anything that needs updating, you can edit basic account fields directly. For a full data summary or a removal request, contact our support team through the channels listed in the Support section of this page. We will acknowledge your request and respond within a reasonable timeframe. Availability of specific rights may depend on local law in your region.
Review Your Records
Log in and open your account profile to see the personal details we hold. Your transaction history, registered contact information, and device session log are all accessible from your dashboard without contacting support.
Correct Account Details
You can update your registered email or contact details directly from the account settings page. For changes to identity documents submitted during verification, contact support with the corrected information and we will process the update.
Raise a Data Question
If something about how we use your data is unclear, send a message through our support chat or email channel. Reference your account ID and the specific data point you are asking about so we can respond precisely.
Request Data Removal
To request that we delete your account data, contact support and state your request clearly. We will process it subject to any legal retention requirements that apply in your jurisdiction. Your account will be closed as part of this process.
CONTACT OUR TEAM
How to Reach Us About This Policy
If you have a question about this privacy policy, want to access your data, or need to report a concern, our support team is available through the channels below. For account-specific requests, have your registered email or account ID ready so we can locate your record quickly.
Support Chat
Open the chat widget from any page on sobagaming. Describe your privacy question and include your account ID. A support agent will respond and escalate to the data team if needed.
Email Support
Send your request to our support email address shown in your account dashboard under Help. Write a clear subject line referencing your data request type so it reaches the right team without delay.
Account Dashboard
Many data questions can be answered without contacting us — log in and check your profile, transaction history, and session log. The dashboard shows the current state of your account records directly.
HOW WE PROTECT DATA
Data Handling, Cookies, and Account Security Practices
Our approach to your data is built around limiting what we collect, securing what we hold, and being clear about how long we keep it. We use standard session cookies to keep you logged in and to remember your lobby preferences — you can clear these through your browser settings at any time. For account security, we monitor login patterns and flag access from unrecognized devices. Payment data passed through DANA, OVO, GoPay, or ShopeePay moves over encrypted connections and is not stored beyond the transaction reference. If you want to understand or change any aspect of your data with us, the contact paths in the Support section above are where to start.
Data Minimization
We collect only what is necessary to operate your account and process your transactions. We do not build profiles beyond what your account activity generates, and we do not share data with advertisers or unrelated third parties.
Cookie Use
Session cookies keep you authenticated and save your lobby layout preferences. We do not use third-party tracking cookies for advertising. You can manage cookie settings through your browser without losing your account access.
Retention Period
Active account data is held for as long as your account is open. After account closure, we retain records for a period required by applicable legal obligations, then delete them. The exact period depends on local regulatory requirements.
Security Practices
Login sessions are monitored for unusual patterns. Access from a new device may trigger a verification step shown in your account flow. For any security concern about your account, contact us immediately through the support chat.
PRIVACY QUESTIONS ANSWERED
Common Questions About Your Privacy at sobagaming
These are the questions we hear most often about how we handle personal data. If your question is not covered here, reach out through the support channels listed above.
What personal data does sobagaming collect from my account?
We collect the information you provide at registration — email address and contact details — plus data generated by your account activity: login timestamps, device identifiers, and transaction records from payments made through DANA, OVO, GoPay, or ShopeePay. We do not collect data beyond what is needed to run your account.
Does sobagaming share my data with other companies?
We share data only with service providers directly involved in operating your account — payment processors like DANA and OVO for transaction handling, and identity verification services where required. Those parties are bound to use your data only for the task we share it for. We do not sell your personal data.
How can I see what data sobagaming holds about me?
Log in and open your account profile and transaction history — that covers most of what we store. For a full summary of all personal data associated with your account, contact our support team with your account ID and request a data overview. We will respond within a reasonable period.
Can I ask sobagaming to delete my personal data?
Yes. Contact our support team and state clearly that you are requesting data deletion. We will process your request subject to any legal retention periods that apply in your region. Your account will be closed as part of the deletion process, and we will confirm once it is complete.
How does sobagaming handle data from my DANA or OVO payments?
Payment data is passed over encrypted connections to complete your transaction. We receive and store only the transaction reference, amount, and timestamp — enough to show the record in your account history and handle any disputes. Your full DANA or OVO wallet credentials are never stored on our servers.
Who should I contact if I have a concern about how my data is used?
Reach out through the support chat on any sobagaming page, or use the email address shown in your account dashboard under Help. Include your account ID and describe the specific concern. If your question needs to go to our data team, the support agent will route it there and follow up with you.
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